American Mechanical Service Service-HVAC Dispatcher in Vista, California
Be part of a growing Employee Owned Company! AMS Mechanical Services, Inc. (AMS) is a dynamic organization focused on serving the commercial, industrial and institutional property owners and managers through a strategic partnership by assisting them in the long-term management of their HVACR, and plumbing systems in their facilities.
AMS Mechanical Services, Inc. is seeking a professional operational associate for a Dispatcher position in our Vista, CA service center.
AMS Mechanical Services, Inc. rewards your commitment with an attractive salary, comprehensive benefits including participation in ESOP (Employee Stock Ownership Plan) PTO (paid time off), medical, 401(k), and career opportunities.
Primary duties include:
Receiving client phone requests for service, set up service calls on computer system, transfer calls to appropriate departments.
Selecting and dispatching appropriate service technician.
Maintaining positive relationships with clients and technicians and managers.
Computer assisted invoicing.
Issuing computer generated purchase orders for technicians.
Schedules warehouse / driver as required
Customer satisfaction and prompt resolution of customer complaints
Timely and efficient use of field labor including coordination and scheduling
Minimum of 3 years dispatching experience
Strong interpersonal and communication skills.
Computer skills, particularly keyboard manipulation.
Some overtime is expected
Exposure to heating and air conditioning industry helpful but not necessary.
Health Plan- Multiple options regarding PPO and HMO's
ESOP (Employee Stock Ownership Plan) with a great vesting schedule
Short Term Disability
Long Term Disability
Supplemental Life Insurance
Dependent Life Insurance
Blanket Travel Accident
Accidental Death and Dismemberment (AD&D)
401-K Plan Company Match
PTO (Paid Time Off) for vacation, sick days, and personal business
Flexible Spending Accounts
Employee Assistance Plan-Offers resources at no costs for many of life’s issues /concerns
Legal Services-Limited services at no costs for some legal needs
Note: Listed benefits are brief and general in nature and not complete. Summary Plan Descriptions should be consulted for full details.