American Mechanical Service Service-HVAC Dispatcher in Vista, California

Company Information:

Be part of a growing Employee Owned Company! AMS Mechanical Services, Inc. (AMS) is a dynamic organization focused on serving the commercial, industrial and institutional property owners and managers through a strategic partnership by assisting them in the long-term management of their HVACR, and plumbing systems in their facilities.

AMS Mechanical Services, Inc. is seeking a professional operational associate for a Dispatcher position in our Vista, CA service center.

AMS Mechanical Services, Inc. rewards your commitment with an attractive salary, comprehensive benefits including participation in ESOP (Employee Stock Ownership Plan) PTO (paid time off), medical, 401(k), and career opportunities.

Primary duties include:

  • Receiving client phone requests for service, set up service calls on computer system, transfer calls to appropriate departments.

  • Selecting and dispatching appropriate service technician.

  • Maintaining positive relationships with clients and technicians and managers.

  • Computer assisted invoicing.

  • Issuing computer generated purchase orders for technicians.

  • Schedules warehouse / driver as required

  • Customer satisfaction and prompt resolution of customer complaints

  • Timely and efficient use of field labor including coordination and scheduling

Qualifications:

  • Minimum of 3 years dispatching experience

  • Strong interpersonal and communication skills.

  • Computer skills, particularly keyboard manipulation.

  • Some overtime is expected

  • Exposure to heating and air conditioning industry helpful but not necessary.

  • Purchasing experience

Benefits:

  • Health Plan- Multiple options regarding PPO and HMO's

  • Dental Plan

  • Life Insurance

  • Vision Plan

  • ESOP (Employee Stock Ownership Plan) with a great vesting schedule

  • Short Term Disability

  • Long Term Disability

  • Supplemental Life Insurance

  • Dependent Life Insurance

  • Blanket Travel Accident

  • Accidental Death and Dismemberment (AD&D)

  • 401-K Plan Company Match

  • PTO (Paid Time Off) for vacation, sick days, and personal business

  • Flexible Spending Accounts

  • Employee Assistance Plan-Offers resources at no costs for many of life’s issues /concerns

  • Legal Services-Limited services at no costs for some legal needs

Note: Listed benefits are brief and general in nature and not complete. Summary Plan Descriptions should be consulted for full details.